Behaviour regulations

• Speak politely: use kind language when speaking to teachers, staff, and other children. Avoid any form of bullying, name-calling, or disrespectful language.
• Follow instructions: Listen carefully and follow directions given by teachers and staff the first time they are given.
• Respect others’ property: Treat school and personal property with care. Avoid touching or using others’ belongings without permission.
• Physical safety: Keep hands, feet, and other objects to themselves. Physical aggression, including hitting, pushing, or fighting, is not permitted. No running inside. 
• Stay in designated areas: Remain in supervised, assigned areas (indoors or outdoors) during activity hours.
• Include others: Make an effort to include classmates in group activities and playtime.
• Respect differences: Treat everyone with respect, regardless of their background, abilities, or beliefs.
• Participate positively: Engage in group activities in a positive, constructive way.
• Report dangers: Immediately report any behaviour or situation that seems unsafe to a teacher or staff member.

If a child disrespects these regulations, or is excessively disruptive, destructive, or dangerous to themselves, other children, or staff members, we will make every effort to resolve this behaviour. The child will first receive a verbal warning, before notifying parents and discussing solutions. If the behaviour persists the child in question will be asked to take a break from the class or event. The break can be temporary or permanent depending on the situation. 

Clothing

Children should wear comfortable clothing and can take off their shoes inside the facilities for all activities except the cooking workshops.  For creative workshops, aprons or a protected layer of clothing is highly recommended. Chewing gum is not permitted. Culture Kids is not responsible for lost or stolen items.

Cancellation

Group classes cancelled due to child illness or holidays during the term for which tuition has been paid cannot be recovered during the semester. In order to facilitate planning and organisation of activities, please notify the child’s absence in advance by phone or email. Classes cancelled due to the absence of a teacher will be rescheduled at a later date.  Private classes must be cancelled 48h in advance to allow flexibility and offer the time slot to another student. Lessons cancelled at shorter notice will be charged.

Holiday camps cancelled last minute due to illness or other circumstances will not be refunded as costs have been incurred and places limited. If a replacement is found to cover the absence, and another child can benefit from the activity, credit can be given for a future activity, valid for 12 months.

Responsibilities and parking

We make every reasonable effort to ensure the safety of children in the Culture kids facilities. Parents or carers are responsible for the safe entry and exit of their children and for the behaviour of siblings. Due to the neighbouring residential apartments, back access through the interior parking via the Eeuwstraat is only possible on foot. The interior parking is strictly reserved for residents.  Parking is possible in the street or at the free Bosuil parking on the Witherendreef, just a few minutes walk away.  We explicitly ask parents or carers to keep the noise level to a strict minimum when accessing the facilities.

Complaints

All complaints must be addressed in writing to:

info@culturekids.be  or by post: Brusselsesteenweg 624, 3090 Overijse.